The Keeks Guarantee
Authenticity is your top priority. It's ours too!
We guarantee that all of our items are 100% authentic. We combine our 6+ years of experience with the expertise of 3rd party authenticators in a two-step process to ensure your peace of mind.
Stage 1: In-House Experts
All Keeks locations have trained staff members who provide quick and accurate quotes. They look first for authenticity and then for qualities such as condition, style, fabric, color, and resale value. This provides the sellers with the best possible offer and the buyers with the best possible product.
Stage 2: 3rd Party Authentication
After a seller accepts a Keeks offer on a luxury brand item (Chanel, Gucci, Hermes, Louis Vuitton, etc.), the piece is assessed once more by a 3rd party authentication service. These 3rd parties are companies whose sole business is to determine the authenticity of luxury goods. We utilizes companies with brand-specific expertise. This step typically takes 24-48 hours to complete.
If any item you buy at Keeks is assessed by a reputable authenticator and proven fake, we will first give you a 100% refund. In addition, you will receive an extra 25% in store credit or we will cover the cost of the authentication.
If you have any additional questions about our authentication process or our authenticators, let us know! Contact Us